Returns & Exchanges
At Joker & Witch, we want you to be completely satisfied with your fashion accessories. If you are not happy with your purchase, we offer a hassle-free 7-day return and exchange policy for all unworn items in their original packaging.
Initiate Request
Visit our Returns Center and enter your order ID and email address to select the items you wish to return or exchange.
Quality Inspection
Ensure the products are unused, with all original tags intact and the protective film on watch dials or jewelry pieces undisturbed.
Package & Pickup
Securely pack the items in the original box; our courier partner will arrive within 48-72 hours to collect the package from your doorstep.
Refund Processing
Once the item reaches our warehouse and passes quality checks, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing